Description

• Assist customers via phone, email, and chat to resolve inquiries and issues.
• Provide excellent customer service to ensure client satisfaction and loyalty.
• Document customer interactions in the CRM system accurately and efficiently.
• Collaborate with team members to improve service quality and efficiency.
• Handle scheduling of appointments and manage customer follow-ups.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred, but not mandatory.
• Experience Level: 0–2 years of experience in customer service or related field.
• Skills and Competencies: Proficient in English language, with strong communication skills.
• Skills and Competencies: Excellent problem-solving abilities.
• Skills and Competencies: Experience in scheduling and call centre operations.
• Qualities and Traits: Strong interpersonal skills and a customer-oriented attitude.