About the role

We're looking for a passionate and customer-focused Customer Service Representative to join our dedicated team at SAGILITY PHILIPPINES. This full-time role is based in Quezon City Metro Manila and offers a competitive salary package plus great benefits.

What you'll be doing

• Providing exceptional customer service and support to our clients through various communication channels via phone
• Resolving customer inquiries and complaints in a timely and efficient manner
• Documenting customer interactions and maintaining accurate records
• Identifying opportunities to enhance the customer experience and suggesting process improvements
• Participating in team meetings and contributing to the overall success of the customer service department

What we're looking for

• College Graduate - no experience needed or Associate grad/ College level 2 yrs with 6 months customer related experience acquired from any industry
• Excellent communication and interpersonal skills, with the ability to listen actively and provide empathetic and effective support
• Strong problem-solving and critical thinking skills to handle a variety of customer enquiries
• Proficiency in English, both written and verbal
• Ability to work in a fast-paced environment and adapt quickly to changes
• A genuine passion for providing exceptional customer service

What we offer

At SAGILITY PHILIPPINES B.V. BRANCH OFFICE', we value our employees and offer a range of benefits to support your professional and personal growth, including:

• Competitive salary package with the potential to earn up to 20K
• Comprehensive health insurance and wellness programs
• Opportunities for career advancement and professional development
• Supportive and collaborative work environment
• Regular team-building activities and social events

About us

SAGILITY PHILIPPINES B.V. BRANCH OFFICE' is a leading provider of customer service solutions, offering a wide range of services to our clients across various industries. We pride ourselves on our commitment to excellence, innovation, and delivering exceptional customer experiences. Join our team and be a part of our continued growth and success!

Apply now for this exciting opportunity to become our next Customer Service Representative!

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Employer questions

Your application will include the following questions:

• What's your expected monthly basic salary?
• Are you available to work on a nighshift schedule