Spanish Bilingual Customer Experience Specialist

WHR Global Consulting

€865-1.2K[Mensual]
En el sitio - Ciudad de QuezonNo se requiere ExpBaceleroTiempo completo
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Descripción del trabajo

Beneficios

  • Reconocimiento y Recompensas de Empleados

    Comisión, Bono de rendimiento, Incentivos

  • Beneficios Mandados del Gobierno

    Pago del mes 13

  • Desarrollo profesional

    Entrenamiento de Job

  • Tiempo de apagado y abandono

    Salir por enfermedad, Salida por vacío

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Job Title: Spanish Customer Experience (CX) Specialist

Work Location: Onsite – Quezon City

Salary Range: Php 45,000 – 75,000 per month

Employment Type: Full-time


About the Role

The Spanish CX Specialist is responsible for delivering timely, professional, and high-quality customer support to clients across Spanish-speaking markets. This role requires strong communication skills, attention to detail, and a customer-centric approach in a BPO environment.


Key Responsibilities

  • Handle customer inquiries in Spanish via phone, email, or chat
  • Provide accurate billing, product information, and troubleshooting support
  • Resolve customer concerns efficiently while ensuring a positive customer experience
  • Maintain accurate documentation, case notes, and interaction records in internal systems
  • Adhere to established service standards, quality guidelines, and compliance requirements
  • Escalate complex or unresolved issues to appropriate support teams when necessary
  • Contribute to team performance, productivity, and customer satisfaction targets


Qualifications & Requirements

  • Native or fluent Spanish (spoken and written)
  • Good command of English (spoken and written)
  • BPO or customer service experience is preferred but not mandatory
  • Willingness to work onsite in Quezon City
  • Willing to work shifting schedules, weekends, or holidays as required
  • Strong problem-solving skills and attention to detail
  • Professional, empathetic, and customer-focused attitude


Why Join Us

  • Competitive salary package (Php 45,000 – 75,000 per month)
  • Stable onsite role in Quezon City
  • Exposure to international Spanish-speaking markets
  • Career growth opportunities within a BPO environment


Preview

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HR OfficerWHR Global Consulting

Responder Hoy 3 veces

Ubicación laboral

Bridgetowne Destination Estate. Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines

Publicado el 08 January 2026

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