Description

• Manage customer inquiries and provide assistance via phone, email, or chat.
• Resolve customer complaints efficiently while maintaining a positive experience.
• Document customer interactions and update customer accounts with relevant information.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Assist in training new customer service representatives when necessary.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1–3 years of experience in customer service or a related field.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-focused attitude.
• Working Conditions: Flexible to work in onsite environments.