Customer Service Representative CSR/TSR

Metacom Business Process Outsourcing Solution Inc.

€318-404[Mensual]
En el sitio - Ciudad de Quezon1-3 años de experienciaAlta/Senior High SchoolTiempo completo
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Descripción del trabajo

Beneficios

  • Reconocimiento y Recompensas de Empleados

    Bono de rendimiento, Incentivos

  • Beneficios Mandados del Gobierno

    Pago del mes 13, Fondo Pag-Ibig, Salud, SSS/GSIS

  • Seguro de salud y bienestar

    HMO

  • Desarrollo profesional

    Entrenamiento de Job, Desarrollo profesional

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We are looking for customer-focused and tech-savvy individuals to join our E-Signature Software support team. As a CSR/TSR, you will assist users with account inquiries, subscription concerns, and technical issues related to digital signatures, document workflows, and platform features.


What you'll be doing?

  • Provide customer support via phone, email, or chat for users of the e-signature platform.
  • Assist customers with account setup, subscription management, and product navigation.
  • Troubleshoot technical issues such as document uploading, signing errors, verification problems, and integration concerns.
  • Guide users through step-by-step solutions and ensure a smooth document signing experience.
  • Escalate complex technical issues to higher-level support or engineering teams when needed.
  • Educate customers about product features, best practices, and secure document handling.
  • Maintain accurate documentation of interactions and resolutions.
  • Meet performance metrics such as quality, productivity, and customer satisfaction.


Why Join Us?

  • Competitive Salary & Benefits – Earn well while enjoying great perks
  • Career Growth – Clear paths for promotions and skill development
  • Supportive Work Environment – Join a team that values you
  • Comprehensive Training – No problem! We’ve got you covered
  • Exciting Opportunities – Be part of a dynamic and growing industry


Salary Package: ₱22,000 – ₱28,000 (depends on related experience)


Besides above industry-standard salary, you will also have HMO coverage* from day one of your career at Cognizant.


PERKS OF BEING A COGNIZANT EMPLOYEE

  • Competitive medical coverage for the employee and family (parents, spouse, children, or domestic partner)
  • Medicine reimbursement for outpatients
  • Maternity assistance
  • Life, accidental death and dismemberment, and total permanent disability insurance
  • Comprehensive In-Patient Care
  • Out-Patient Care
  • Annual Physical Exam (APE)
  • Dental


QUALIFICATIONS

  • Senior High School Graduate
  • Completed 2nd year in college, or have at least completed 72 units / Bachelor's Graduate
  • At least 17 months CSR experience, either Voice, email, and chat; ideally from technical customer service accounts
  • Willing to work on a shifting schedule


SITE

  • Cognizant Recruitment Hub, GF Giga Tower, Bridgetowne, Quezon City


SETUP

  • Onsite


Ready to take the next step? Apply today!

Preview

Christian Michael David

HR ManagerMetacom Business Process Outsourcing Solution Inc.

Responder Hoy 0 veces

Ubicación laboral

Cognizant Giga Tower Quezon City. GF-27th floor Giga Tower, Bridgetowne, in front of Opus Mall, Ugong Norte 1111, Quezon City, Philippines

Publicado el 15 December 2025

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