• Serve as the primary point of contact for customers regarding their healthcare inquiries.
• Respond to customer queries via phone, email, and chat with professionalism and empathy.
• Assist customers in navigating health plan benefits and services.
• Document customer interactions clearly and accurately in the service database.
• Work collaboratively with other departments to resolve customer issues effectively.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Entry-level (0–2 years).
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Empathetic with a customer-focused attitude.
• Responsibilities and Duties: Ability to multitask in a fast-paced environment.