• Provide exceptional customer service through phone, email, and chat communications.
• Resolve customer inquiries and complaints in a timely and professional manner.
• Document interactions and maintain accurate records of customer accounts.
• Work collaboratively with team members to meet departmental goals and service levels.
• Stay updated on product knowledge and company policies to assist customers effectively.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1–3 years of customer service experience
• Skills and Competencies: Strong verbal and written communication skills
• Qualities and Traits: Patience and empathy when handling customer concerns
• Responsibilities and Duties: Ability to multitask and thrive in a fast-paced environment