• Provide exceptional non-voice customer support via email and chat platforms.
• Resolve customer inquiries and issues in a timely and effective manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to ensure a seamless customer experience.
• Identify trends in customer issues and suggest improvements to processes.

Requirements:

• Educational Qualifications: High School diploma or equivalent
• Experience Level: 6 Months –2 years of experience in customer support
• Skills and Competencies: Proficiency in English language, excellent customer service skills
• Skills and Competencies: Strong problem-solving abilities
• Qualities and Traits: Team player with good people skills
• Skills and Competencies: Financial literacy and familiarity with call center operations