Description

• Respond to customer inquiries in a timely manner via phone, email, or chat.
• Provide accurate information about products and services to enhance customer satisfaction.
• Resolve customer complaints and issues by identifying the root cause and implementing solutions.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service quality and efficiency.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in customer service or a related field.
• Skills and Competencies: Strong communication skills and ability to work in a team.
• Qualities and Traits: Patient, empathetic, and able to handle stressful situations.
• Working Conditions: Office environment with occasional remote work opportunities.