Description

• Provide exceptional customer service through non-voice communication channels.
• Assist customers with inquiries, complaints, and support requests effectively.
• Document interactions and maintain accurate records of customer interactions.
• Collaborate with team members to enhance service delivery and improve customer satisfaction.
• Participate in training and development programs to improve skills and knowledge.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: No prior experience required; entry-level position.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Customer-focused with a positive attitude.
• Responsibilities and Duties: Ability to work well in a team environment.
• Working Conditions: Comfortable working in a dynamic, fast-paced environment.