Primary Duties

• Respond to customer questions, requests, and concerns through chat, email, or messaging systems while maintaining clarity, accuracy, and professionalism in every interaction
• Deliver helpful solutions by following established workflows, policies, and quality standards to ensure consistent and reliable customer experiences
• Record customer conversations, actions taken, and outcomes in internal tools to support proper tracking and future reference
• Handle multiple written conversations at the same time while meeting productivity targets and maintaining high-quality responses

Candidate Requirements

• Open to individuals with no previous call center or BPO experience, as full training and guidance will be provided upon onboarding
• Newly graduated applicants are welcome and will receive structured learning support to help them adjust to the role
• Strong written communication abilities to effectively explain information and resolve concerns through text-based platforms
• Comfortable using computers, typing efficiently, and navigating different applications throughout the workday
• Flexible to work rotating schedules, including evenings or overnight shifts, depending on operational needs

Compensation and Benefits

• ₱20,000 joining incentive, subject to company terms, offered to successful candidates who complete the hiring process
• Competitive base pay with added earning opportunities through incentives and applicable night shift differential
• Extra allowances provided to supplement overall compensation and support work-related expenses
• Comprehensive HMO coverage to help manage healthcare needs and maintain overall wellness
• Paid time off benefits to encourage work-life balance and personal well-being
• Exposure to globally recognized companies, allowing experience supporting well-known international brands
• Career progression opportunities through continuous training, coaching, mentorship, and internal promotions
• A respectful, diverse, and employee-focused culture that promotes inclusion, collaboration, and growth
• A rewards and benefits package designed to support both professional success and personal stability