Description

• Respond to customer inquiries via phone, email, or chat in a professional manner.
• Resolve customer complaints and issues efficiently to maintain high satisfaction levels.
• Document all interactions and transactions in the customer relationship management (CRM) system.
• Provide product and service information to customers to assist their decision-making process.
• Collaborate with team members to improve overall customer service processes.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1–3 years of experience in customer service or related field.
• Skills and Competencies: Strong communication skills, proficiency in typing, and BPO skills.
• Qualities and Traits: Patience, empathy, and a customer-centric attitude.
• Working Conditions: Must be able to work in a fast-paced environment and handle high call volumes.