Description

• Handle customer inquiries and provide accurate information regarding products and services.
• Resolve customer complaints efficiently and escalate issues when necessary.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other team members to improve customer service processes.
• Conduct follow-ups with customers to ensure satisfaction and gather feedback.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 1–3 years of experience in customer service or a related field.
• Skills and Competencies: Excellent communication and typing skills, knowledge of BPO processes.
• Qualities and Traits: Patience, empathy, and a strong customer-centric mindset.
• Responsibilities and Duties: Ability to multitask and manage time effectively.