Description

• Act as the first point of contact for customers, addressing inquiries and resolving issues.
• Provide accurate information to clients regarding products and services.
• Maintain customer records and manage account updates.
• Collaborate with team members to enhance customer service processes.
• Handle customer complaints with empathy and efficiency.

Requirements

• Educational Qualifications: Diploma in a relevant field or equivalent experience.
• Experience Level: Fresh graduates or candidates with no prior experience.
• Skills and Competencies: Proficiency in English language, strong customer service skills, back office support experience, and familiarity with call center environments.
• Qualities and Traits: Team player with excellent problem-solving, people, and interpersonal skills.
• Responsibilities and Duties: Ability to manage multiple tasks effectively in a fast-paced environment.