Description

• Provide exceptional customer service by addressing inquiries and resolving issues in a timely manner.
• Engage with customers through various channels, including phone, email, and chat.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Stay updated on product knowledge and company policies to effectively assist customers.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1–3 years in customer service or related field
• Skills and Competencies: Strong communication and problem-solving skills
• Qualities and Traits: Empathetic, patient, and a team player
• Responsibilities and Duties: Ability to handle high-stress situations and maintain professionalism