Customer Service Representative – Travel Account

Job Description:

• Assist customers with flight, hotel, and travel-related inquiries
• Handle booking changes, cancellations, and refunds
• Provide accurate travel policies, fares, and itinerary details
• Resolve customer concerns with professionalism and empathy
• Document interactions and follow service quality standards

Customer Service Representative – Retail Account

Job Description:

• Handle customer inquiries regarding orders, products, and deliveries
• Process returns, exchanges, and refund requests
• Resolve complaints related to pricing, promotions, and availability
• Update order status and customer records in the system
• Ensure high customer satisfaction through quality service

Customer Service Representative – BFSI – Payments Account

Job Description:

• Handle inquiries related to digital payments, cards, and transactions
• Assist customers with billing issues, disputes, and payment failures
• Perform account verification and follow data privacy guidelines
• Troubleshoot basic payment and system-related concerns
• Ensure compliance with financial regulations and company policies

Benefits:

• Travel/Retail account: 20K sign-on Bonus
• Travel Account: ₱31,700 and can go up to 45k depends on exp.
• Retail Account: ₱25,500
• BFSI-Payments Account: ₱23,000
• More Incentives TBD

Qualifications:

• Travel Account: Min. 1 year GDS tool experience (Sabre or Amadeus or Worldspan) | B2 CEFR back to back classes until December 2025
• Retail Account: No CCE, C1 CEFR, strong comms
• BFSI-Payments Account: At least 1yr CCE, B2 CEFR