• Handle customer inquiries regarding healthcare services and insurance plans.
• Provide accurate information regarding patient care and related services.
• Assist in resolving customer complaints and issues effectively.
• Maintain comprehensive knowledge of the organization's healthcare offerings and updates.
• Support patients through the process of understanding their healthcare benefits.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1-3 years of experience in customer service, preferably in a healthcare setting.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Ability to handle sensitive information with confidentiality.
• Qualities and Traits: Empathetic, patient-oriented, and detail-oriented.
• Working Conditions: Office environment with potential flexible shifts to accommodate customer needs.