• Respond to inbound and outbound calls, emails, and chats from patients, members, or providers.
• Provide accurate information about healthcare plans, coverage, claims, billing, authorizations, and medical services.
• Handle escalations and resolve customer concerns with empathy, accuracy, and professionalism.

Qualifications:

• College graduate
• With 1 year of healthcare experience voice
• Good comms can meet B2-C1 versant score
• Amenable to work on night shift and work on site