• Provide exceptional customer service and support via multiple channels including phone, email, and chat.
• Respond promptly to customer inquiries and resolve issues effectively and efficiently.
• Maintain a comprehensive knowledge of our products and services to assist customers accurately.
• Document customer interactions and feedback to improve service and processes.
• Collaborate with other team members to enhance customer satisfaction and achieve operational goals.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Fresh Graduate or up to 2 years of relevant experience.
• Skills and Competencies: Proficient in English language with strong interpersonal skills.
• Skills and Competencies: Demonstrated customer service skills with a strong work ethic.
• Skills and Competencies: Basic technical skills to navigate customer service tools.
• Qualities and Traits: Strong problem-solving abilities and a customer-oriented approach.