This is a sample JD : Key Responsibilities:

• Respond to customer inquiries via email, chat, and other support channels.
• Troubleshoot and resolve issues related to account access, transactions, and platform functionality.
• Escalate complex cases to specialized teams while ensuring timely follow-up.
• Maintain detailed records of customer interactions using internal tools.
• Collaborate with cross-functional teams to improve support processes and user experience.
• Stay updated on Coinbase products, services, and crypto industry trends.
• Uphold Coinbase’s commitment to security, compliance, and customer satisfaction.

Required Skills:

• Excellent written and verbal communication.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced, high-volume environment.
• Familiarity with customer support platforms and CRM tools.
• Basic understanding of cryptocurrency and blockchain technology (training provided).
• Empathy, patience, and a customer-first mindset.