Description

• Interact with customers to provide information in response to inquiries about products and services.
• Assist customers with complaints and issues while striving to maintain a high level of customer satisfaction.
• Process orders, forms, applications, and requests to ensure smooth transactions.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes and enhance customer experience.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: 1-3 years in customer service or related field.
• Skills and Competencies: Proficient in English; strong customer service and sales skills.
• Qualities and Traits: Excellent interpersonal and people skills; ability to handle difficult situations with diplomacy.
• Responsibilities and Duties: Willingness to work flexible hours to accommodate customer needs.
• Working Conditions: Ability to work in a fast-paced environment while maintaining professionalism.