• Respond to customer inquiries via phone, email, chat, and in person, ensuring timely and professional assistance.
• Resolve customer complaints by identifying the issue, offering appropriate solutions, and following up to ensure resolution.
• Process orders, returns, exchanges, and refunds accurately while adhering to company policies.
• Maintain a thorough understanding of products, services, and company policies to provide accurate information to customers.
• Document customer interactions, transactions, and feedback in the system for future reference.
• Respond to all customer reviews on online platforms, ensuring professional and constructive engagement to maintain the company’s reputation.
• Collaborate with team members and other departments to ensure seamless customer service.
• Escalate complex or unresolved issues to the appropriate supervisor or department as needed.
• Assist in training new team members and sharing best practices to enhance overall team performance.
• Perform additional duties and tasks as assigned by the manager or supervisors to support business needs.

Job Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: No experience required. With strong internship/work experience preferred.
• Skills and Competencies: Proficient in English language, strong customer service skills, effective problem-solving abilities.
• Qualities and Traits: Excellent communication skills, friendly demeanor, ability to work in a team-oriented environment.
• Working Conditions: Fast-paced office environment, must be able to handle a high volume of customer interactions.