Responsibilities

• Handle incoming calls from customers
• Understand customer concerns and resolve issues
• Follow call handling guidelines
• Make outbound calls to customers
• Conduct follow-ups, surveys, or promotions
• Record call outcomes accurately

Job Requirements

• College graduate or at least 2nd-year college undergraduate in any field
• Open to candidates with or without call center experience
• Basic computer literacy and ability to navigate multiple systems
• Willingness to work in shifting schedules, weekends, and holidays if needed
• Demonstrates professionalism, patience, and empathy in customer interactions
• Ability to handle high call volumes while maintaining quality service