• Provide exceptional customer service and support to customers via phone, email, and chat.
• Assist customers with inquiries and complaints, ensuring a positive customer experience.
• Document customer interactions in the database for future reference.
• Contribute to team goals by participating in regular training and development sessions.
• Resolve customer issues efficiently while maintaining a professional demeanor.

Requirements

• Educational Qualifications: Diploma in a relevant field preferred.
• Experience Level: No prior experience required; training will be provided.
• Skills and Competencies: B2, 30wpm; 85% accuracy 
• Responsibilities and Duties: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Qualities and Traits: Strong commitment to customer satisfaction and ability to work collaboratively in a team.
• Working Conditions: Office environment; may involve working shifts, including evenings and weekends.