Description

• Assist customers with inquiries and provide timely solutions to their issues.
• Manage customer service calls, emails, and chats professionally and efficiently.
• Document customer interactions and maintain comprehensive records.
• Collaborate with team members to improve customer satisfaction and service processes.
• Stay updated on product knowledge to provide accurate information to customers.

Requirements

• Educational Qualifications: High School diploma or equivalent
• Experience Level: 0–2 years of experience in customer service or related field
• Skills and Competencies: Excellent communication and interpersonal skills
• Qualities and Traits: Strong problem-solving abilities and a customer-centric mindset
• Responsibilities and Duties: Ability to handle multiple tasks effectively in a fast-paced environment
• Working Conditions: May require working weekends and holidays