• Assist customers with inquiries, complaints, and support via phone, email, and chat
• Maintain a positive and professional demeanor while interacting with customers
• Resolve customer issues efficiently and effectively, ensuring a high level of satisfaction
• Collaborate with team members to achieve departmental goals and improve service processes

Requirements:

• Educational Qualifications: High School Diploma or equivalent
• Skills and Competencies: Excellent English language proficiency
• Skills and Competencies: Strong customer service orientation
• Qualities and Traits: Team player with strong problem-solving skills
• Skills and Competencies: Basic technical skills related to call centre software