Description

• Provide exceptional customer service by addressing customer inquiries and issues in a timely manner
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Handle complaints, provide appropriate solutions and alternatives within the time limits
• Maintain records of customer interactions and transactions
• Assist in upselling products and services to enhance customer satisfaction and achieve sales targets

Requirements

• Educational Qualifications: High School diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Excellent customer service skills, strong problem-solving abilities, effective sales pitching and closing techniques
• Responsibilities and Duties: Ability to manage multiple tasks, maintain a customer-focused mindset
• Qualities and Traits: Strong communication skills, adaptability, patience, and empathy
• Working Conditions: Office environment with potential to work in shifts