• Provide excellent customer service support via phone, email, and chat.
• Resolve customer inquiries and issues in a timely and effective manner.
• Assist with product and service information, guiding customers through troubleshooting processes.
• Document customer interactions accurately in the company database.
• Collaborate with team members to improve overall customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent preferred.
• Experience Level: Fresh graduate or 0-2 years of relevant experience.
• Skills and Competencies:
• Excellent English communication skills.
• Strong customer service orientation.
• Effective problem-solving abilities.
• Basic technical skills related to customer service tools.
• Qualities and Traits: Friendly and empathetic demeanor with a passion for helping others.