• Respond to customer inquiries via phone, email, and chat with professionalism and courtesy.
• Resolve customer issues and complaints effectively while maintaining a positive relationship.
• Process orders, forms, and applications accurately and efficiently.
• Provide detailed product knowledge and assist customers with their needs.
• Maintain customer records in the database and ensure confidentiality.
• Morning shift on rotating schedule

Requirements

• Educational Qualifications: Diploma in a relevant field preferred
• Experience Level: At least 1 year of experience in customer service.
• Skills and Competencies: Excellent communication and interpersonal skills
• Qualities and Traits: Patient, empathetic, and able to work under pressure
• Responsibilities and Duties: Ability to follow company protocols and guidelines while assisting customers
• Working Conditions: Office environment.