• Provide excellent customer service through various communication channels including phone, email, and chat.
• Assist customers with their inquiries, issues, and product-related concerns.
• Process orders, returns, and ensure customer satisfaction throughout the purchasing journey.
• Collaborate with team members to improve service delivery and customer experience.
• Maintain comprehensive knowledge of products and services offered by the company.

Requirements

• Educational Qualifications: High School Diploma or equivalent preferred
• Experience Level: Entry-level: 0–2 years
• Skills and Competencies: Proficient in English language (both written and verbal), strong customer service skills
• Qualities and Traits: Excellent communication skills, problem-solving attitude, ability to work in a fast-paced environment
• Responsibilities and Duties: Ability to handle multiple tasks effectively and be a team player