The Customer Service Officer at Mondo Cucina, Inc. (SMEG Philippines) plays a critical role in ensuring that customers receive prompt, efficient, and professional service. The officer will be responsible for handling customer inquiries, providing product information, processing orders, managing warranty claims, and resolving any issues or concerns related to SMEG’s premium line of appliances. This role is ideal for someone with strong communication skills, a passion for customer service, and a commitment to maintaining the high-quality standards of the SMEG brand.

Education:

• Bachelor’s degree in Business, Communications, Marketing, or a related field (preferred).

Experience:

• At least 1-2 years of experience in customer service, preferably in the home appliance or retail sector.
• Experience in handling customer complaints, service requests, and warranty claims is a plus.

Skills:

• Excellent verbal and written communication skills in both English and Filipino.
• Strong problem-solving skills and the ability to remain calm under pressure.
• A customer-centric attitude with a strong focus on delivering a positive experience.
• Proficiency in using CRM software, Microsoft Office, and other customer service tools.
• Ability to multitask and manage time effectively in a fast-paced environment.

Personal Attributes:

• Strong interpersonal skills with a friendly and approachable demeanor.
• Detail-oriented, organized, and able to manage multiple inquiries simultaneously.
• Positive, proactive, and a team player.