Branch Customer Relations Specialist (LAGUNA)

Sumisho Motor Finance Corporation

€293-366[Mensual]
En el sitio - Laguna<1 Yr ExpBaceleroTiempo completo
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Descripción del trabajo

Duties and Responsibilities

  • Handles all assigned customer-related inbound calls, SMS, and emails.
  • This will include but not limited to the following: Loan balance inquiry, loan prospect inquiry, collection-related issues, requests for loan adjustments, and payment arrangement.
  • Handles all customer-related outbound calls for requests, follow-ups, inquiries related to customer’s Sumisho loan.
  • Handles customer-related document releases for closed accounts handling.
  • Handles the endorsement of closed accounts to loan operations for proper turn-over of documents to the customer.
  • Corresponds to dependencies such as other departments for the resolution of customer concerns.


Branch Customer Relations Specialist Function:

  • Customer-Related Transactions – end to end support for customers with loan inquiries, requests, and complaints handling.
  • Internal and external customer relations handling.
  • Handling customer engagement on retention-related initiatives.
  • Frontline handling of customers visiting the branch or Head Office.
  • Facilitate and participate in Customer Relations Management related activities and functions.
  • May provide reports related to CRM handling.


Candidate Qualifications

  • Candidate must have a Bachelor's/College Degree in Business Studies/Administration/Management, Finance/Accountancy/Banking, Marketing, others, or equivalent.
  • Preferably 6-months to 1-year experienced employee specialized in Customer Service or equivalent.
  • Amenable to report in Cabuyao, Laguna branch.
Servicio al cliente
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Sumisho Motor Finance Corporation

HR OfficerSumisho Motor Finance Corporation

Activo en tres días

Ubicación laboral

Sumisho. 74CF+3PJ, Manila S Rd, Cabuyao City, Laguna, Philippines

Publicado el 22 October 2025

Recordatorio de seguridad del jefe

Si la posición requiere que trabajes en el extranjero, por favor ten cuidado y ten cuidado con el fraude.

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  • retiene tu ID,
  • requiere que usted proporcione una garantía o recoja la propiedad,
  • le obliga a invertir o recaudar fondos.
  • recauda beneficios ilícitos,
  • u otras situaciones ilegales.
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