Graveyard | Full-time | Iloilo (Onsite Setup)

About the Role

We have partnered with a company that is a leader in the provision of risk and compliance auditing and management services to the built property sector, whose clients are some of the largest corporations in Australia.

As a Customer Support Associate, you will manage a range of administrative tasks, including handling inbound and outbound calls, raising work orders, coordinating with contractors for urgent tasks, and processing various invoices. You will also handle sign-off tickets and insurance documentation while responding to email queries and updates. You will track and close outstanding jobs within agreed KPIs to maintain operational efficiency.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is why we do what we do—to be a part of transformation, one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on one shared vision to transform through connection.

Responsibilities

• Interpret and validate client needs.
• Action appropriate service responses to resolve issues.
• Perform accurate data capture and entry.
• Communicate effectively with clients and contractors.
• Ensure internal and external service standards are met.
• Track and close outstanding jobs within agreed KPIs.
• Participate in system and staff development.

Qualifications

• Fresh graduates or with 2 years of customer service experience
• Excellent verbal and written communication skills (phone and email).
• Proficiency in problem-solving.
• Excellent people skills.
• Basic knowledge of Microsoft Office Suite.
• Experience working in a customer service role is a plus.
• Accuracy and attention to detail.
• Ability to perform both independently and as an effective team member.
• Ability to prioritize, multitask, and manage time efficiently.

Job Details

• Job Type: Full-time, graveyard shift (7:00 PM – 4:00 AM)
• Work Setup: Onsite
• Location: Iloilo Office, Jaro, Iloilo City