Location: Iloilo

Account Type: Insurance

Work Schedule: Shifting schedule

Qualifications:

• at least 2 years completer in college
• With at least 1 year BPO experience
• Salary Range: ₱14,500 – ₱18,000

As a Customer Service Representative for our Insurance account, you will be responsible for assisting policyholders with their inquiries, providing accurate information about insurance products, and resolving concerns via phone, email, or chat. You must be able to handle sensitive information professionally, maintain customer satisfaction, and adhere to company policies and compliance standards. This role requires strong communication skills, problem-solving abilities, and the capacity to work under shifting schedules in a fast-paced environment.

Key Responsibilities:

• Respond to customer inquiries related to insurance policies
• Provide assistance with claims, billing, coverage, and policy updates
• Ensure accurate documentation of interactions
• Maintain high-quality service and customer satisfaction
• Follow privacy, compliance, and company guideline
• Collaborate with team leads and support groups as needed