Hi there,

If you're looking for a workplace where “Malasakit” isn’t just a buzzword — it’s a way of life — then Transcom Iloilo is the place to be. We're currently hiring passionate, driven, and people-first individuals to join our growing team as Customer Service Representatives (CSR).

You'll be part of a team that goes beyond just answering inquiries — you'll be the reason customers stay happy, loyal, and supported.

What you'll Do:

• Provide exceptional service through phone, email, or chat with accuracy, empathy, and professionalism
• Resolve customer concerns and inquiries effectively
• Maintain up-to-date product knowledge to better assist customers
• Handle basic data entry and back-office tasks as needed
• Collaborate with team leaders to improve performance and service delivery
• Participate in team activities, coaching sessions, and continuous improvement efforts

What's in it for you:

At Transcom, we take care of our people from Day 1. Our benefits are designed to support your health, stability, and growth:

• HMO Coverage on Day 1
• Meal and Transportation Allowance
• Rice & Clothing Allowances
• 24/7 Teleconsult Access
• Free Psychologist Consultation
• In-house and Online Pharmacy Access
• Scholarship Program for Employees & Dependents
• Retirement Fund
• Tap Card Rewards: Free meals & medicine
• Loyalty Incentives and Long-term Rewards
• Accidental and Life Insurance
• Free Shuttle Service (selected routes)

Job Qualifications

We welcome both experienced professionals and first-time applicants. To qualify:

• Must be at least 18 years old
• At least a High School Graduate (Old or New Curriculum)
• Good communication skills in English and Filipino
• Computer literate and able to navigate basic systems
• Willing to work onsite at our Transcom Iloilo site
• With or without BPO experience — newbies are welcome to apply
• Strong interpersonal skills and a positive, can-do attitude

Ready to Apply?

Before we can proceed with your endorsement to Transcom’s Talent Acquisition Team, we are required to obtain your written consent in compliance with their applicant privacy policy.

Please reply with the following details:

Applicant’s Name:  

Applicant’s Contact Number:  

Applicant’s Email Address:  

Consent Statement:  

“I hereby consent that my information will be forwarded to Transcom's Recruitment Team.”