Job Title: Customer Service Representative

Job Summary

We are looking for a Customer Service Representative to help customers with questions, problems, and requests. You will provide support by phone, email, or chat and make sure customers have a positive experience.

Responsibilities

• Answer customer questions in a friendly and timely way
• Provide information about products and services
• Help solve customer problems and complaints
• Process orders, returns, and payments
• Keep records of customer interactions
• Escalate issues when needed
• Follow company policies and guidelines

Qualifications

• High school diploma or equivalent
• Good communication and listening skills
• Basic computer skills
• Ability to stay calm and positive
• Customer-focused attitude

Schedule

• Full-time or part-time
• May include evenings or weekends depending on business needs