Be part of our Customer Service Representative at Alorica Davao!

Earn up to Php 18,500 and PLUS get exciting perks!

• Respond to customer inquiries via phone delivering accurate information and timely assistance.
• Resolve complaints, issues, and requests with professionalism, empathy, and a focus on customer satisfaction.
• Maintain detailed records of customer interactions and transactions in the system.
• Provide guidance on products, services, and company policies to enhance the customer experience.
• Collaborate with team members to identify process improvements and support overall service goals..

GET TO KNOW ALORICA

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY

Your mission (should you choose to accept it) is to provide online and offline back-office support for the site – basically, everything that needs to happen off the phone starts with you! You’ll be supporting the efforts of the contact center, and delivering insanely great administrative service.

WHY JOIN ALORICA?

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.

Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.

But please, allow us to entice you further! As an Alorica employee, you may receive:

• Paid training
• Flexible training schedules
• Medical and dental benefits
• Paid time off
• Paid holiday
• Retirement planning options (401(k))
• Employee discounts through client programs

WORKING CONDITIONS

Work Environment

• A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off
• Constant usage of phone and computer systems

Physical Demands

Constant sedentary work. You’ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.