You will be part of the Reservation & Ticketing support team, assisting customers, travel agents & passengers with inquiries via calls, email & chat (90% inbound, 10% back office).

Your responsibilities include:

• Providing fast, accurate & friendly support
• Understanding customer needs & offering solutions
• Building strong customer relationships
• Protecting confidential data
• Meeting performance targets

Start Date: 12 January 2026

Language: Simplified Mandarin

Shift: Rotational | 5 days on, 2 days off

Education: SPM / Diploma / Degree

Experience: Min. 6 months in Customer Service (BPO preferred)