Customer Service Advisor - Mandarin Speaker

Location: Prima 8, Cyberjaya, Malaysia
Total Salary: RM5,100 (Allowance included)
Project: Travel Platform
Language: Mandarin + B2 English (At least 1 year Customer Service experience, GDS system experience will be added advantage )
Joining date: 18-Aug-2025
Work Hour: Rotation Shift (Rotate on monthly basis)
Headcounts: 8
Education: SPM /Diploma/Degree

Role & Responsibilties

• Supporting customer service (Inbound calls, email, live chat)
• Delivery excellent customer support & services and offering patient assistance at all times.
• Respond to customer’s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
• Deliver customers support & services effectively through active communications.
• Meet and exceed all key performance indicators set by the company and the client.
• Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement.
• Abide to De-escalation processes that involving dissatisfied customer.

• Working Conditions: Fast-paced office environment with potential shifts.
• Qualities and Traits: Strong communication, patience, problem-solving skills, and a customer-focused attitude.