Customer Service Representative
SMCS Outsourcing
Descripción del trabajo
Beneficios
Permisos
Comida permitida
Beneficios Mandados del Gobierno
Pago del mes 13, Préstamo de Empleados, Fondo Pag-Ibig, Vacaciones pagadas, Salud, SSS/GSIS
Seguro de salud y bienestar
Seguro de salud, HMO
Desarrollo profesional
Entrenamiento de Job
- Provide exceptional customer service via phone, email, and chat.
- Resolve customer inquiries and issues efficiently and accurately.
- Maintain product knowledge to assist customers effectively.
- Document interactions and follow up as needed.
- Collaborate with team members to improve service quality.
- Meet performance metrics and targets consistently.
- Educational Qualifications: High/Senior High School diploma is required.
- Experience Level: No prior experience required; entry-level position.
- Skills and Competencies: Excellent English language skills, strong customer service orientation, and effective problem-solving abilities.
- Responsibilities and Duties: Assist customers with inquiries, resolve issues efficiently, and maintain high customer satisfaction.
- Working Conditions: Office environment with standard working hours; some shifts may involve evenings or weekends.
- Qualities and Traits: Empathetic, patient, team-oriented, and good communication skills are essential for success.
Jean Bandejas
HR OfficerSMCS Outsourcing
Responder Hoy 0 veces
Ubicación laboral
Cebu IT Park. Cebu IT Park, Brgy Apas, Cebu City, 6000 Cebu, Philippines
Publicado el 06 October 2025
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