Note : MUST READ!

Applicants must be able to report onsite to process necessary documents and receive the device provided by the company. A one-month training will be conducted onsite before transitioning to a work-from-home setup.

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements & Benefits at ALORICA PH:

• Competitive salary package
• No prior BPO experience required — training will be provided
• Open to fresh graduates, SHS/HS graduates, college undergraduates, and vocational graduates
• 20% night differential
• Paid training
• Program incentives
• HMO and government benefits
• 13th month pay
• Paid vacation leave and personal time off
• Anniversary bonus
• Annual performance increase
• Work from home