• Responsible for building and maintaining long term relationship with clients, ensuring client satisfaction and identifying opportunities to cross-sell or upsell services.
• Collaborate with internal teams to enhance client engagement and ensure successful completion of tasks within committed timeframes.
• Liaise with relevant departments through effective email communication.
• Handle client concerns promptly and efficiently and facilitate necessary escalation arrangements when required.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Communication or related field.
• Experience Level: 1-3 years of experience in Client Engagement/Customer Service or call center environments.
• Excellent communication and interpersonal skills, with an ability to articulate complex ideas to both technical and non-technical clients.

Skills and Competencies: Strong customer service aptitude, scheduling abilities, proficient problem-solving skills, technical proficiency, and exceptional organizational skills.

Responsibilities and Duties: Provide back-office support, address customer inquiries, resolve issues promptly, and collaborate as a team player.

Qualities and Traits: Strong work ethic, excellent interpersonal skills, and a proactive approach to tasks.