CUSTOMER SERVICE REPRESENTATIVE (VOICE)

Work Set-up: On-site

Sites: Pampanga, Metro Manila

Schedule: Shifting

Salary Package: ₱18,000 - ₱27,000

Description

• Provide exceptional customer service by addressing inquiries and resolving issues.
• Assist customers in understanding product features and services.
• Maintain accurate records of customer interactions and transactions.
• Handle customer complaints with empathy and professionalism.
• Collaborate with team members to improve service processes.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English Language, strong Problem Solving abilities, effective Customer Service skills, organizational capability, excellent People Skills, familiarity with Call Centre operations, and basic Technical Skills
• Qualities and Traits: Positive attitude, strong communication skills, and a customer-oriented mindset
• Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple tasks
• Working Conditions: May require working in shifts including evenings and weekends