Deliver exceptional service and drive conversions through expert product quoting and customer support.

• We are seeking a highly motivated and detail-oriented Customer Service & Sales Support Representative to manage customer inquiries, provide accurate product quotes, and support the sales process across multiple channels. This role requires strong communication skills, technical product knowledge, and a proactive approach to problem-solving, ensuring a seamless and premium customer experience.

Requirements:

• Manage and respond to customer inquiries via two primary email inboxes, live chat, and occasional phone calls.
• Review customer-provided plans and sketches to identify product needs and prepare accurate quotes using Shopify draft orders.
• Provide timely, knowledgeable, and courteous support for pre-sale and post-sale questions.
• Develop and maintain a deep understanding of products such as pool fencing, shower screens, and related items to confidently address technical queries.
• Collaborate with the Director on complex inquiries while working toward independent resolution through continuous learning.
• Keep detailed and organized records of all customer interactions and quote histories.