Customer Service Representative – US Healthcare

Location: Ebloc 3 Building, Padriga St., IT Park, Apas, Cebu City

Schedule: Shifting Schedule (Aligned with US Business Hours)

Employment Type: Full-Time | On-Site | Paid Training

Start Your Career in the U.S. Healthcare Industry

We are looking for dedicated Customer Service Representatives to support U.S.-based healthcare providers. If you have strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced environment, we want to hear from you.

Key Responsibilities:

• Serve as the main point of contact for U.S. healthcare professionals and clinics
• Address inquiries clearly, accurately, and with empathy
• Perform administrative healthcare-related tasks based on client requirements
• Collaborate with your team to ensure efficient operations

• Strong verbal and written English communication skills
• 1 to 5 years of BPO experience (customer service or tech support preferred)
• Background in healthcare accounts is an advantage
• Amenable to work on a shifting schedule aligned with U.S. time zones

What We Offer:

• Paid training and structured onboarding
• HMO coverage for you and eligible dependents
• Career advancement opportunities and regular performance reviews
• 13th month pay
• Performance, attendance, and incentive bonuses
• Overtime and year-end bonus pay
• On-site parking

Work Schedule:

• 8-hour shifts (day, night, or rotational depending on client needs)
• Monday to Friday with potential weekend schedules
• Overtime opportunities available

Work Setup: On-site

Work Location: Ebloc 3 Building, IT Park, Cebu City

Language Requirement: English (preferred)