Customer Service Representative

Aqua Smartguard Corp.

€393-472[Mensual]
En el sitio - Makati1-3 años de experienciaDiplomaTiempo completo
Compartir

Descripción del trabajo

Beneficios

  • Permisos

    Permiso de Telecommunication

  • Reconocimiento y Recompensas de Empleados

    Programa de Reconocimiento de Empleados, Regalos de Navidad

  • Beneficios Mandados del Gobierno

    Pago del mes 13, Préstamo de Empleados, Fondo Pag-Ibig, Vacaciones pagadas, Salud, SSS/GSIS

  • Seguro de salud y bienestar

    Seguro de muerte accidental y destrucción, HMO

  • Beneficios Beneficios

    Viaje anual de la empresa, Equipo de la empresa

  • Tiempo de apagado y abandono

    Abandonar maternidad y paternidad, Salir por enfermedad, Abandonar Padre Solitario, Permiso especial para las mujeres, Salida por vacío

Leer más

Descripción

  • As the company’s Customer Service Relations, is responsible for ensuring excellent customer service and managing customer relationships.
  • The role involves interacting with customers through various channels, such as phone, email, and social media, to address their inquiries, complaints, and feedback.
  • The ideal candidate should have strong communication and problem-solving skills, as well as the ability to handle stressful situations with patience and empathy.
  • The candidate should also possess the ability to make independent decisions when resolving customer issues.


  1. Validate the completion of the whole sales process by reviewing 1 process at a time with the client;
  2. Getting all necessary information from clients needed for contract completion;
  3. Set and make the client agree to a definite installation schedule;
  4. Preparation of documents needed by the Service Technician to complete the installation; Coordinate with the Service Tech and client on other matters related to the installation;
  5. Answer all client questions and queries related to the product, technical info, installation information, and all other relevant questions with the goal of closing the sale;
  6. Receive inbound calls from clients that are reporting concerns and requesting information or assistance;
  7. Encoding and data entry of all client communication in CRM and or SAP. 
  8. Making independent decisions when resolving customer issues

Requisito

  1. 2-5 years of customer service experience, preferably in related fields
  2. Bachelor's degree in business, communications, or related field preferred
  3. Strong communication, problem-solving, and critical-thinking skills
  4. Patience and empathy when dealing with customers
  5. Ability to work in fast-paced, high-stress environments
  6. Proficient in customer service software and tools
  7. Capable of making independent decisions when resolving customer issues
  8. Experience managing customer service teams a plus
Idioma InglésServicio al clienteResolución de problemasSoporte de Back Office
Preview

Mary Grace Bandala

RecruiterAqua Smartguard Corp.

Activo en tres días

Ubicación laboral

GF, Aqua SmartGuard Corporation, GF, Alco Building, Makati, 1209 Metro Manila, Philippines

Publicado el 14 May 2025

Jobs similares

Ver más

Aqua Smartguard Corp.

No financiado / Ángel

<50 Empleados

Compras y tienda

View jobs hiring

Reporte

Recordatorio de seguridad del jefe

Si la posición requiere que trabajes en el extranjero, por favor ten cuidado y ten cuidado con el fraude.

Si encuentras a un empleador que tiene las siguientes acciones durante tu búsqueda de empleo, por favor repórtalo inmediatamente

  • retiene tu ID,
  • requiere que usted proporcione una garantía o recoja la propiedad,
  • le obliga a invertir o recaudar fondos.
  • recauda beneficios ilícitos,
  • u otras situaciones ilegales.