HAKATA POWER MACHINERIES INC. Customer Service Manager

Customer Service Manager

HAKATA POWER MACHINERIES INC.

€220-293[Mensual]

En el sitio - Valenzuela1-3 años de experienciaBaceleroTiempo completo

Descripción del trabajo

Beneficios

Reconocimiento y Recompensas de Empleados
Bono de rendimiento
Beneficios Mandados del Gobierno
Pago del mes 13, Préstamo de Empleados, Fondo Pag-Ibig, Vacaciones pagadas, Salud, SSS/GSIS

Lead and manage the customer service team to ensure high-quality service delivery.
Develop and implement customer service policies and procedures.
Handle escalated customer inquiries and complaints effectively.
Monitor performance metrics and prepare reports for management.
Train and mentor team members to enhance skills and performance.

Educational Qualifications: Bachelor's degree in business administration or related field.
Experience Level: 1-3 years of experience in customer service management or similar roles.
Skills and Competencies: Strong customer service expertise, scheduling proficiency, problem-solving abilities, account management skills, and technical proficiency.
Working Conditions: Primarily office-based with occasional remote work opportunities; may involve some evening or weekend shifts.
Qualities and Traits: Excellent communication skills, strong leadership capabilities, empathy, and adaptability.

Servicio al clienteProgramaciónResolución de problemasGestión de cuentasHabilidades técnicas

Preview

Wiljean Ayangod

HR OfficerHAKATA POWER MACHINERIES INC.

Responder Hoy 2 veces

Ubicación laboral

1363-A-1 Darlucio corner Mindanao Avenue Ugong Valenzuela, Valenzuela, Philippines, Metro Manila Subway Depot. M2X9+M3V, Mindanao Ave Ext, Valenzuela, Metro Manila, Philippines