Requirements:

• Bachelor's degree in Business Administration or related field.
• Minimum of 7 years of experience in a service management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle customer complaints and resolve issues.
• Strong understanding of service operations and best practices.

RESPONSIBILITIES:

DELIVERING RESULTS

● Ensures proper management of labor and equipment resources to cover all customer needs and maximize utilization objectives.

● Manages Accounts Receivables to meet or exceed the goals of the department.

● Meet sales budget

● Submit to C1 a labor utilization report, rework, customer satisfaction and response time.

Planning

● Formulates strategic plans in order to meet sales targets.

● Performs project monitoring from conceptualization to closure.

● Formulates and recommends strategies to his immediate head to improve the department's performance.

● Need to be able to present service work, revenue, and parts planning.

Data Analysis

● Prepares service contract for all approved quotations.

● Facilitates and monitors client concern.

● Update client of the project progress regularly until its full completion

● Ensures that the endorsements of job/projects to the service team are clear, complete accompanied by a service report.

Technical knowledge

● Performs technical evaluation and recommends parts and service.

● Offers and negotiates parts and service to clients

● Assist in guiding and training technicians and PSSR.

● Recommends system and machine improvements.

OTHERS

● Reports all violations committed by his team to the concerned department for proper disposition.

● Approves all overtime rendered, financial claims (e.g. liquidations, reimbursements) and other types of requisition that might be done by his teammates

● Performs other duties that may be assigned by the immediate head from time to time