One Point Contact Inc. Customer Service Manager

Customer Service Manager

One Point Contact Inc.

€678-753[Mensual]

En el sitio - PasigExp de 3-5 YrsBaceleroTiempo completo

Descripción del trabajo

Beneficios

Beneficios Mandados del Gobierno
Pago del mes 13, Fondo Pag-Ibig, Vacaciones pagadas, Salud, SSS/GSIS
Tiempo de apagado y abandono
Salir por enfermedad, Salida por vacío

Descripción

Oversee the customer service team to ensure high-quality support.
Develop and implement customer service policies and procedures.
Monitor customer interactions and feedback for continuous improvement.
Train and mentor staff to enhance skills and productivity.
Manage escalated customer issues and resolve complaints effectively.
Analyze performance metrics to drive service enhancements.

Requisito

Educational Qualifications: Bachelor’s degree in Business Administration or related field.
Experience Level: 3-5 years in customer service or account management.
Skills and Competencies: Proficiency in English, strong people skills, technical aptitude, and effective interpersonal abilities.
Working Conditions: Fast-paced call center environment with potential back office support responsibilities.
Qualities and Traits: Strong work ethic, discretion, and ability to manage diverse situations.

Idioma InglésServicio al clienteGestión de cuentasÉtica de trabajo fuerteCentro de llamadasSoporte de Back OfficeHabilidades de PersonasHabilidades técnicasDiscreciónHabilidades Interpersonales