Customer Service Associate for Samsung Service Center (SM Megamall)

Exccell Workforce Solutions Corp.

€226-301[Mensual]
En el sitio - Pasig1-3 años de experienciaAlta/Senior High SchoolTiempo completo
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Descripción del trabajo

Beneficios

  • Beneficios Mandados del Gobierno

    Pago del mes 13, Fondo Pag-Ibig, Vacaciones pagadas, Salud, SSS/GSIS

Descripción

  • Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve technical inquiries
  • Obtain and evaluate all relevant information needed to resolve customer complaints
  • Prepare product or service reports by collecting and analyzing customer information
  • Handle customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Ensure that all CSR KPIs are attained and properly managed
  • Follow communication procedures, guidelines and policies
  • Ensure customer satisfaction and provide professional customer support.

Requisito

  • High school degree/GED, or higher. College experience is preferred
  • Previous customer service experience will be preferred.
  • Good mobile phone industry knowledge. Technical knowledge is a plus.
  • Excellent communication and customer service skills.
  • Computer literacy and good organizational skills.
  • Strong creative thinking and problem-solving skills.
  • The ability to work under pressure and handle stress.
  • Teamplayer
Habilidades organizativasServicio al cliente
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Lea Cuadra

HR ManagerExccell Workforce Solutions Corp.

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Ubicación laboral

SM Megamall - Building B. Bldg B J. Vargas St Brgy, Mandaluyong City, 1550 Metro Manila, Philippines

Publicado el 26 June 2025

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Exccell Workforce Solutions Corp.

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